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This international programme is delivered in English in Brussels.
Differences in culture and language can lead to miscommunication, misunderstanding and, ultimately, the loss of a sales or effectiveness. Through our programme you will gain a much better understanding of your personal communication style through concepts such as:
- nonverbal communication
- cultural filters
- cultural manifestations
You will learn a number of approaches that will support you to capitalise on the international diversity, structure projects and teams, and also maximise motivation and impact face-to-face. All thanks to a unique mix of interactive group training (blended with e-learning) and optional personal coaching by a local consultant in the country of your choice.
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- Be aware of your own cultural filter
- Know and adapt to differences in values/behaviors/experience
- Solve cultural dilemmas creatively
- Develop the skill to create mutual enrichment
- Increase flexibility to interact with other cultures
- Facilitate remote teams and conduct virtual team meetings
- Get to know do’s and don’ts of specific cultures
- Identify value-creation and risk zones in your specific multicultural issues
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This programme has been specially designed for salespersons, operations managers, coordinators, expatriates working in an international business environment.
- You need to act upon rapid changes in a European or global business
- You need to be aware of the subtle cultural aspects of the countries you deal with
- You need to influence, negotiate and communicate with customers or partners in the most effective way, or/
- You need to capitalize on international diversity within your team, or/
- You need to structure international projects and teams, and also maximize motivation and impact face-to-face
Are you culturally prepared?
Your competition most likely is!
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Day 0: Open your eyes and ears
- Your training start before the first day. A briefing from your trainer will trigger you to look at the world around with different eyes. Your perception of the world around you, especially your direct working environment, will be a great starting point and your personal contribution to the training and your fellow participants.
Day 1: Basics of culture
- Define culture in this context
- Explain different aspects of culture
- The Filter
- Prejudices facing the cultures of countries we work with
- Understand the multiple perceptions that exist
- Intense training: Identify thought patterns of others and adapt appropriately
- The three cornerstones of interpersonal communication in an international environment
- After some time to refresh yourself dinner is served. In the evening (approximately form 20 to 22) we’ll offer a workshop in which culture plays a key role. The content of these workshops as well as the speaker is subject to change. Your trainer will inform you.
Day 2: Working with culture
- Evaluate day one
- New patterns of thinking, acting and coaching in their use
- Exercise: analysing and working with culture
- Cultural negotiation and management exercise between groups
- Do’s and don’ts of specific cultures
- Conclusion day 2 : working on your cases to clarify and act upon insights
Optional 1 hour by phone: Coaching the culture
- After the training a Krauthammer consultant from the country of your choice will coach you on your behaviour. Do’s and don’ts of the culture will be discussed and personal cases will be elaborated. This part is optional, depending on your personal needs.
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Small groups: In order to ensure proper conditions for your individual development we have at least one consultant per eight participants. For groups bigger than eight we deliver this training with two consultants of which the nationality is strategically defined.
Role plays and practical exercises: our teaching method stimulates your self-knowledge, promotes awareness and leads to long-term behavioural change.
Feedback: at the beginning of the day, you present your feedback based on the new insights acquired. The successes and/or difficulties are then analysed and commented upon, and the learning points transformed into a new action plan. The training day continues with new modules, according to the same process.
The "blended" approach: before, during and after the training programme, your will be asked to continue your learning process online.
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International sessions, in English held in Brussels.
Download the pdf to view the full programme, fees and dates.
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Click here to view the dates, locations and investments of next sessions. | |||
| This open programme takes place in : | ||||
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- Germany |
- France - Hungary - Italy |
- The Netherlands - Poland - Czech Republic |
- United Kingdom - Slovakia - Switzerland |
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Multicultural communication
your ticket to international success
“I have better tools to motivate my team now.”
“I have become more confident and more relaxed behind the podium and in conflict situations, I now have the tools to unlock a challenging situation.” Sami Tulonen, Institutional Affairs Director
FORATOM (European Atomic Forum), Belgium
“I am able to deal with challenging situations more calmly now. I have learned to “look at things through others’ filters” and that especially has paid off!”
“To have realised that you cannot change everything as a manager and that this actually makes sense.”Guido Sonnen, Sales Director
RadioCom S.W. GmbH, Germany
“My consciousness has been heightened and I am more aware of my perceptions. During a conversation I pay more attention to what others say and I have learned to rein in my speedy reactions.”
“I work better and more efficiently and feel personally more balanced and content”.Thomas Richter, Manager, Business Development
Aloys F. Dornbracht GmbH & Co. KG
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